Quality customer service is based on three essentials

Respect, value, and a human approach.

When you first apply these to the way you manage your own staff, you will be able to apply them towards Customers. Are your sales people calling on your existing customers? Do your customer service people understand the value of keeping these current customers satisfied? Does everyone in the operation know that “customer service” is part of their job too?

Published on Categories Marketing & StrategyTags ,

About Sudhilal KK

Sudhilal plays a key role in Strategy, Planning, Project Delivery and Business Development for NetiApps. He works closely with the customers to offer custom built solutions and he is responsible for planning and execution of projects, budgeting, client relationship, alliances, business development and implementation of comprehensive marketing plans for the firm. Sudhilal is an accomplished relationship builder with a strong commitment to helping clients succeed, and developed many new relationships with clients in a variety of industries. He has brought to the table an experience of working with various developments and he has hands on experience in various areas:Software Engineering, Application Development, Business Analysis, Cost Estimation and Pre-Sales. Sudhilal enjoys expanding his own perspective and has done his Master of Science in Information Technology.

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